QM Answers and Assistance

Some of our products have certificates, for example, our professional eyelash lifting kit have MSDS certificates, our professional rotary tattoo machine and microblade supplies have CE certificates,our tattoo pigment have CE, MSDS, REACH certificates, details you can contact us to learn more.

Yes, we can provide samples before you place your order. Please note that there might be a nominal charge for the samples, and you'll be responsible for the shipping costs.

For customized products,we may charge fee of sample, sample charge will be refundable upon confirmation of the order.

We can accommodate various customization such as personalized products, custom formulas, custom designs, custom packaging, private labeling etc.

You need to provide your company information, product needs, customization requirements, cooperation intentions and other relevant information.

We have a minimum order quantity requirement for customized products, which depends on the printing or process or raw material production. The minimum order quantity is calculated separately for each design style. If your order quantity is less than the minimum order quantity, we suggest that you can first order the outer packaging or raw materials according to the minimum order quantity, and then order the finished products in batches, so that your packaging or raw materials can be used in multiple orders.

Yes, we support sample orders. Since your customization is different from regular goods, we may need to produce or process it separately, so we need to charge a corresponding sample fee, which can be refunded when you place a formal order.

Customized services may be subject to appropriate customization fees based on your specific requirements, which can be negotiated with our sales team.

We accept various payment methods including T/T (Telegraphic Transfer), Western Union, Credit cards, Alipay, WeChat, and more.

Normally, we advocate 100% prepayment to ensure transaction efficiency and the interests of both parties. However, in response to your concerns during the transaction, we also provide a flexible deposit payment policy with a deposit ratio between 30% and 50%. Specifically, for standard goods orders, the deposit ratio is 30%; for customized orders, the deposit ratio is 50% to ensure the smooth progress of the customization process and the balance of interests of both parties.

In order to ensure the security of transactions, improve order service efficiency and speed up the turnover of the company's funds, we have adopted a more secure prepayment method. Therefore, we currently do not support pay on delivery.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction. If you have a shipping agent in China who can help you pay in RMB, your order total will be calculated in RMB based on the daily exchange rate.

Express freight: typically handled by courier companies like UPS, FedEx, and DHL, offering a fast and door-to-door service.

Land freight: typically involving truck or rail transport.

Sea freight: particularly suitable for bulk orders and products with less time-sensitive requirements.

Air freight: for time-sensitive goods.

We ship from our warehouse in Guangzhou, China. The standard order preparing time is typically 5-7 days.

Customization or Production: If the product needs to be customized or produced, the shipping time will depend on the production cycle, which may take 7 days to several weeks.

You will receive a shipping confirmation and tracking number via email or other contact methods for all orders.

Different shipping methods have different delivery times. The typical delivery time for express shipping is 7-10 business days, while sea and train shipping usually takes 30-60 business days.

We provide DDP by air and DDP by sea to some countries, such as the United States, Mexico, Australia, the United Kingdom, the European Union, the United Arab Emirates, Russia, and Southeast Asia. Please contact us for more details.

Yes, we are located in Guangzhou, China. You can provide us with the freight forwarder's address and we will calculate the freight after checking. If your freight forwarder informs that relevant fees are required for delivery, we will calculate and charge you the relevant fees (such as warehousing fees, weighing fees, unloading fees, etc.).

We provide warranty for microblading machines, microblading pigments, microblading needles, microblading aftercare, tattoo numbing cream, eyelash glue, and eyelash lift kits within the shelf life. Proof of purchase and batch number are required to apply for warranty.

For microblading machines, non-human damage, all tattoo machines have a one-year manufacturer's warranty from the date of purchase.

Warranty service is only for quality problems caused by non-human factors while the product is still within the shelf life. Product deterioration and product failure caused by improper operation or storage are not covered by the warranty.

If you discover any discrepancies in your delivery, such as missing or incorrect items, please contact us via our 'Contact Us' page within 5 days of delivery. Please include your order number, a description of the incorrect item(s), and a photo if possible.We will provide a replacement or issue a refund.

A damaged item is typically defined as a broken product that is fractured, shattered, bent, crushed, or leaking. To ensure quality control, we require evidence of damage in the form of photos and videos. For any damaged items, we will provide a replacement or issue a refund.If your damaged package was shipped by a freight forwarder, we will not be held responsible for it.

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. In the event of an incorrect address provided during the order process, we need to submit an address change application to the courier company, which will be charged a corresponding address change fee and takes 1-3 working days. We will apply to the shipping company for address change after you pay us the address change fee. The address change fee is subject to the shipping company's bill.

If you find that there are quality problems with your product, please contact our customer service team immediately and provide relevant evidence, we will handle it and provide you with a solution as soon as possible.

If you are not satisfied with the product or its results, please contact our customer service team immediately and provide relevant evidence. We will handle the issue as soon as possible and provide you with a solution.

Any cancellation made after an order has been placed, will be subject to a cancellation fee regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

Please note that any orders that have already been packed, produced or shipped cannot be cancelled.

On average, the lash lifting effect lasts for 2-3 months, depending on the clients eyelashes individual differences and the time you takes for lash lift procedure of soften (perm lotion) and set (neutralizer).

Yes, some formulas contain the ingredient “Cysteamine”, then some contain the ingredient “Thioglycolic acid”. The active ingredient of the perming lotion is a reducing agent, which acts to break the disulfide bonds in the eyelash. Commonly used reducing agents are Thioglycolic acid and Cysteamine. Compare to Cysteamine, Thioglycolic acid has a strong reducing power.

Yes. The active ingredient of the neutralizer is an oxidant agent, which reconnects the disulfide bonds in the eyelashes that were broken by the perming lotion. Commonly used oxidants are sodium bromate and hydrogen peroxide. Sodium bromate works best at a neutral pH value, and can achieve a firm, elastic styling effect.

For logo customization, the MOQ is 2000 kits; for other in-depth customization, the MOQ will be based on your specific requirements.

For general orders, we usually complete production in 10-15 days after you confirm the order details and process the deposit. For bulk orders, the production time may be extended to 20-30 days.

On average, the lash lifting effect lasts for 2-3 months, depending on the clients eyelashes individual differences and the time you takes for lash lift procedure of soften (perm lotion) and set (neutralizer).

Yes, some formulas contain the ingredient “Cysteamine”, then some contain the ingredient “Thioglycolic acid”. The active ingredient of the perming lotion is a reducing agent, which acts to break the disulfide bonds in the eyelash. Commonly used reducing agents are Thioglycolic acid and Cysteamine. Compare to Cysteamine, Thioglycolic acid has a strong reducing power.

Yes. The active ingredient of the neutralizer is an oxidant agent, which reconnects the disulfide bonds in the eyelashes that were broken by the perming lotion. Commonly used oxidants are sodium bromate and hydrogen peroxide. Sodium bromate works best at a neutral pH value, and can achieve a firm, elastic styling effect.