Guangzhou Qingmei Cosmetics Company Limited
Room 1027-1028#, Niuben Commercial Building,Juyuan Street 50#, Xicha Road, Baiyun District, Guangzhou, China
Abstract: Embroiderers need to learn to see through customers' white lies. During sales, we will meet consumers of various personalities and hear all kinds of strange words. At this time, we must learn to distinguish between true and false, and take correct measures to avoid thankless phenomena. In sales, we will meet consumers of various personalities and hear all kinds of strange words. At this time, we must learn to distinguish between true and false, and take correct measures to avoid thankless phenomena. 1. The following are some common 'white lies' in the sales process, which are specially summarized for your reference.
Lie 1: I don't have time today, I will contact you another day. When a customer says this, we can believe that the customer is 'busy todayCustomers say 'I'll contact you when I'm free another day'
Customers often say this out of politeness. As tattoo artists, we must actively and proactively contact customers, and we can't just wait for customers to call us, because this situation is too rare. Contacting clients proactively is always a secret to success for tattoo artists. 2. Lie 2: As long as it's cheaper, I'll set it. The customer who said this was never the customer who placed the order. He just knew about our reserve price, that's all. To deal with this kind of customer, our sales staff should report a relatively normal price first, and even only need to maintain normal communication and contact. Don't rush for success, but fall into a passive situation.
3. Lie 3: Your price is too expensive, XX's price is only half of yours
When customers say this, at least two points:
First, the quality of XX may be much lower than ours. Second, customers recognize us more, but hope that the price will be reduced. In this situation, our embroiderer's response strategy is: Strengths and highlights. Second, according to the situation to give the corresponding price. If the price given in the early stage is very suitable, then stick to it and do not reduce the price; if the price given in the early stage still has a relatively large premium space, then the price can be appropriately lowered, but it should not be lowered too much. 4. When a customer says he wants to think about it, what should we say?
Tattoo artist's words: First, ma'am, obviously, you won't take the time to think about this product unless you We're really interested in our product, right? Two, I mean: You told me to think about it, shouldn't it be just to get away from me, right? Three, so I can assume you really will Think about this, right? Fourth, can you let me know, what exactly are you thinking about? Fifth, is it product quality, or after-sales service, or what did I just miss? Sixth , Miss, honestly, will it be because of money issues?
According to such words, we can better understand the needs of customers, thereby further promoting the transaction.
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